Ask a Librarian

Threre are lots of ways to contact a librarian. Choose what works best for you.


Reference Desk


(802) 656-2022


(802) 503-1703



Schedule an Appointment

Meet with a librarian or subject specialist for in-depth help.

Email a Librarian

Submit a question for reply by e-mail.


Library Hours for Tuesday, July 23rd

All of the hours for today can be found below. We look forward to seeing you in the library.
8:00 am - 6:00 pm


MapsM-Th by appointment, email

Media Services8:00 am - 4:00 pm

Reference DeskTBD


Special Collections10:00 am - 5:00 pm

Dana Health Sciences Library7:30 am - 6:00 pm



Search the UVM Libraries' collections

Interlibrary Loan and Document Delivery FAQ

What is Interlibrary Loan (ILL)?

Interlibrary Loan (ILL) provides materials that are not available in the David W. Howe Memorial Library or Dana Health Sciences Library.

Who can use ILL?

ILL services are provided for faculty, staff, and students of the University of Vermont and University of Vermont Medical Center employees. 

How do I request an ILL?

You can request an ILL by using the ILLiad Interlibrary Loan system. Log on here.

How much does ILL cost?

Services are free to UVM students, faculty, staff and UVM Medical Center employees.

How long does ILL take?

- Articles usually arrive in 3-5 business days.
- Books and other physical materials usually arrive in 7-14 business days.
- Material that is difficult to obtain (e.g. media, rare items, etc.) may take much longer.

To check on the status of your request login to your ILLiad account here.

What types of material can I request through ILL?

Any material not owned by the UVM libraries can be ordered. Users who have long-term need of publications can recommend a purchase. Items that are in use may be recalled.

What cannot be borrowed through ILL?

Class textbooks/required material cannot be ordered through ILL. Read the policy

How do I cancel an ILL request?

Log into your ILLiad account.
Find the request you want to cancel under Outstanding Items
Click on the Action drop-down menu next to the item.
Select cancel request.

Where do I pick up my material?

When the material arrives, you will be notified via e-mail. Items to be picked up are held at the Circulation Desk, at the David W. Howe Memorial Library or the Dana Health Sciences Library, based on user affiliation. Physical materials cannot be sent through campus mail.

Articles are sent electronically. To view articles, log in to your ILLiad Account.

How long can I keep my material?

For books and other loaned items, the due date is always set by the lending library and may be recalled by the lending library at any time. Material cannot be kept for the entire semester. The due date is indicated on the band on the material. Unless otherwise indicated, renewals may be possible. To ask for a renewal on your item, please log in to your ILLiad Account. For the renewal FAQ, click here.

What are overdue penalties?

- Material returned late is subject to a minimum $10.00 fine. - Recalled items are subject to a $20 fine.


Document Delivery FAQs

Document Delivery is a service that locates, scans, and sends articles and chapters from Howe Library, the Library Research Annex, and the Dana Health Sciences Library book and print journal collections. 

Are there limits on what can be copied?

The Library has established copyright guidelines based on the copyright law of the United States and current practices in other academic libraries.

"The copyright law of the United States (Title 17, United States Code) governs the making of photocopies or other reproductions of copyrighted materials. Under certain conditions specified in the law, libraries and archives are authorized to furnish a photocopy or other reproduction. One of these specified conditions is that the photocopy or reproduction is not to be "used for any purpose other than private study, scholarship, or research".

If a user makes a request for or later uses, a photocopy or reproduction for purposes in excess of "fair use," that user may be liable for copyright infringement.

In order to operate within the guidelines of "fair use" while striving to provide access to research materials, copyright policies for article and book chapter requests are as follows.

The Library will not scan:

  • More than two chapters from a book.
  • More than one article from a journal issue or newspaper.
  • Articles or book chapters longer than 50 pages or more than 10% of the journal/book.
  • Microfilm or microfiche scans longer than 30 pages.
  • Material from Government Documents.
  • Materials on Course Reserve.
  • Any request that violates the University of Vermont copyright policy.

Users who need more than two chapters from a book or one article from a journal issue are encouraged to visit the Library to use these materials in person.

How will articles be delivered?

Articles will be delivered in PDF format to requestors' ILLIAD accounts. Users will receive an email notification when an article has been scanned and delivered to their account. Once delivered, articles are stored for 30 days or for 5 views, whichever comes first, then DELETED from the server. Please be sure to save your delivered PDF to your own computer desktop.

How do I place a request?

Requests are placed in your Illiad account. After logging in, choose Document Delivery Request from the choices under New Request and fill out the form with the citation information. A separate request must be placed for each article or chapter for copyright compliance reasons. First-time Illiad users should register for an account here.

More information

Address additional questions to Interlibrary Loan & Document Delivery:

Phone: 802-656-2242
Location: David W. Howe Memorial Library, Room 029