FAQs - All Questions
How can I connect to the internet from my laptop? updated: 09/10/2019
A laptop with modern wireless capability will see a signal to the UVM network. Upon clicking on this network, a UVM NetID and password is required.
If you have recently changed your netid password, you may need to go into the settings of your device and tell it to forget that WIFI network (password). See a full description of how to forget a WIFI network password on Enterprise Technology Service's Knowledge Base.
If a patron wishes to use the network with the use of an Ethernet cable, there are jacks available along the outside wall of the Cyber Café. Ethernet cables can also be checked out from the Circulation Desk.
Where are library computers located? updated: 09/10/2019
For UVM affiliates:
There are about 100 computers available in the library for UVM affiliates. These computers require (NetID) authentication. They can be found:
On the main level:
- In the Reference Department
- In the Cyber Café
On the 2nd floor they are located along the wall above the main entrance and continuing back along the wall into the “Current Issues” area of the Periodicals department.
On the bottom floor, there are five authenticating machines located outside of the Government Documents/Maps department.
Public Access Computers:
There are public access computers available on every level of the library. These do not require login credentials. They are, however, secured and allow access only to limited sites (relating to research and email). They can be found:
- On the bottom floor, there is 1 outside of the Government Documents/Maps Department.
- On the main level, there are ten abutting the McRorey Gallery. One of these is wheelchair accessible. See handicapped accessible computing in the library.
- On the 2nd floor, there are 2 at the top of the main staircase, near the elevator.
- On the 3rd floor, there are two next to the elevator and there are also two in the book stacks area to the right of the stairs. The placement of these is meant to allow easy research of call number location.
Can I pay my library fine through the library website? updated: 03/28/2019
No, you cannot currently pay your library fines/fees directly via our website or online catalog. All financial transactions/payments for library fines and fees are processed by a central office on campus called Student Financial Services. Their complete contact information can be found at: https://www.uvm.edu/studentfinancialservices/contact_us
If you have questions about library fines or need help understanding fees you may have incurred, please contact the Howe Library’s Circulation department, or visit the Circulation desk and speak directly to a staff member.
How do I print from one of the library computers? updated: 01/31/2019
Print jobs sent from library workstations need to be retrieved through a card swipe system.
- Non-UVM affiliates can purchase and deposit money onto the required card at the CATcard machine at the front (Circulation) desk.
- UVM affiliates can use this machine to deposit more money onto their UVM ID card, if necessary.
- Using the card swipe located near the printer, swipe your card to view jobs recently sent to the queue.
Using the print dialogue option from any software, jobs sent from UVM Affiliate machines can be found listed under your NetID. Jobs sent from public computers can be found listed under the name of the computer from which you sent the job (e.g. user110). See the locations of Affiliate/Public Computers here.
The library computers will send your print job to whichever printer option is chosen. Unless you choose a different printer the default printer is where you will go to retrieve your print job.
- For UVM affiliate computers, everywhere but inside the Cyber Café has a default printer as the Reference Department printer.
- Cyber Café Computers will, by default, print to the black and white printer inside the glass doors to the café.
- The Public Access computers' default print station is the printer just outside the Cyber Café.
Alternatively, authenticating users can upload a file to the Pharos Print Center. Using the Pharos Print Center:
- Jobs are placed in a print queue that is accessible from every printer in the library for up to two hours.
- Jobs will be listed under the user's netid.
- To print in color, after uploading the document to the Pharos Print Center, check the associated checkbox and, in the "print options" section in the bottom righthand corner of the page, change the dropdown box from black and white to color.
- To print a web page, choose "file > print" from the Browser menu, then choose "Save as Pdf" as the printer option. The file can then be uploaded to Pharos Print Center from the chosen save location.
Where is microfilm located? How do I use the microfilm readers? updated: 12/21/2018
- Microfilm is located on the second floor of the Howe Library in the Quiet Study room.
- Microfilm readers are located on the first floor, close to the Reference Desk.
- There is a brief guide next to each machine to show you how to load the microfilm, and a user guide for our microfilm software, ScanPro 2000.
- If you would like help getting started, visit the Reference Desk or Circulation.
Where can I find information about the history of the University of Vermont? updated: 12/21/2018
You can find a variety of research materials about UVM people, places and programs, past and present, in the Silver Special Collections Library.
How fast is interlibrary loan (ILL)? updated: 12/20/2018
- of books usually takes 7-14 days after we process your request, depending on the type of material ordered and from which library we can get the book.
of articles/chapters usually takes 3-5 business days, unless we can get them through the RapidILL service or other expedited services that fill requests in 24 hours.
What is BrowZine? updated: 11/08/2018
BrowZine is a website that makes it easy to browse electronic journals and find journal articles.
Search BrowZine by Title, Subject, or ISSN:
It provides a visual display of journals and their contents so you can read an issue almost the way you would flip through a paper copy. It’s organized by subject, making it easy to browse different publications in your area of interest. And it's intended to streamline access to articles so you don't have to worry about which site we subscribe to for the year you want.
There are a few things to keep in mind about using BrowZine:
- BrowZine is focused on providing access to recent issues. For anything before 2005, it will send you to our main journals directory.
- Journal websites have to structure their content in a way BrowZine can recognize. Some titles - even prominent, current journals - aren't structured the way BrowZine needs them to be. For these titles, you'll be sent to the main journals directory.
For mobile access, you'll need to use the BrowZine app.
Can I still use the main journals directory?
Yes, our main journals directory (also known as "SFX" or "Journals A-Z") is still there and it is still linked from the “Journals” button on the Howe Library website.
Do you have a preference for the main journals directory or for BrowZine? Tell us what you think!
What if I'm on a mobile device?
BrowZine has mobile apps for iOS and Android. The web version should redirect you to the app if it's installed, or will prompt you to install it if you haven't already.
Our colleagues at UVM’s Dana Medical Library have created detailed instructions for getting started with the BrowZine mobile app.
Can alumni/ae use the Library? updated: 11/08/2018
Alumni are welcome at UVM Libraries.
- The Howe Library offers public computers which provide access to library databases and most internet sites. Please note, these computers are intended to support research and learning. Some websites are restricted.
- Computers for the public are located near the front of the Library and on the 2nd and 3rd floors at the top of the stairs.
- To check out books, alumni need to purchase an alumni borrower card. This card will not allow you to check out DVDs, media, equipment, or request items through Interlibrary Loan (ILL).
How can I print from my laptop or mobile device? updated: 11/08/2018
You can print from any device by simply uploading documents to the Pharos Print Center via a web browser or from your smartphone.
To begin login to the Pharos Print Center with your UVM NetID and password. Then upload your documents with your browser or smartphone. In the print center, you can see your balance, specify black & white or color printing, page range and the number of copies. In addition, you can view your printing activity, delete print jobs and see a print preview.
At any print station at Howe Library or at the CATCard Service Center, you will see all of your jobs and can pay and release them from there. Note: Unprinted documents are purged after 2 hours.
See printing from library computers. The job will be listed as the name of your computer or UVM NetID (e.g. John’s computer).
How can I get help with maps and other geospatial resources? updated: 11/08/2018
Staff in the Government Information Office (on the ground floor of the Howe Library) can help with maps and GIS related questions. If no staff are available, email email@example.com or call 802-656-2542.
Please note, if you know you will have questions, it is best to make an appointment before coming in.
Does the Library have audiobooks? updated: 11/08/2018
The Howe Library has a small collection of audiobooks. For the most part, these resources are on CD. To browse our audiobooks, search:
- Select “Advanced Search”
- Set the “Any field” drop down to “Subject”
- Search for audiobooks
- Set “Resource Type” to “Audio Visual”.
- Select “Search”
In the Classic Library Catalog:
- Set the “Find results in” dropdown to “Subject Heading”
- Search for audiobooks
If you have a library card for a public library in Vermont, try searching Listen Up! Vermont for a broader selection of audiobooks.
I’m a member of the community. Can I use the Library? updated: 11/08/2018
Community members are welcome at the UVM Libraries.
- The Howe Library offers public computers which will give you access to library databases and to most internet sites. Please note, these computers are intended to support affiliates and non-affiliates in their studies and research. Some websites are restricted. Computers for the public are located near the front of the Library and on the 2nd and 3rd floors at the top of the stairs.
- To check out books, community members will need to purchase a guest borrower card. This card will not allow you to check out DVDs, media equipment, or request items through Interlibrary Loan (ILL).
- To use the interent on campus, community members will need to set up access to UVM GuestNet. While this provides access to the interent, it does not give access to the libraries electronic resources. For access to electronic resources, please use the public computers.
To set up access to UVM GuestNet:
- Select UVM Guest from available Wifi networks.
- A sign-in screen will pop up with two options: Sponsored guests and Other guests. Click "Other guests".
- A new sign-in screen will pop up. Enter your phone number and click “Text me a code”.
- You will receive a text message with your code. Enter that code in the sign-in screen.
Is there handicapped accessible computing in the library? updated: 11/08/2018
There is one public workstation that is wheelchair accessible immediately inside the entrance to the library, to your left.
For students with disabilities requiring accessible media or those needing assistance with notetaking, Student Accessibility Services' Universal Technology Lab is located on the second floor of the Howe Library, to the right of the staircase. Initial assessment of disability status must first be conducted by SAS before being able to make use of these services.
Can I check out federal government publications? updated: 11/08/2018
Many federal government publications can be checked out. Check with staff in the Government Information Office (on the Ground floor of the library) or contact the Circulation Desk on the main floor of Howe Library or at (802) 656-2023.
Where can I find articles from the New York Times? updated: 11/08/2018
The latest issue of the New York Times can be found on the popular newspaper display, on the second floor of Howe Library. Please Note: Once the Sunday New York Times is received (usually on the following Tuesday), it is placed directly in Current Periodicals.
Print copies for the last 30 days can be found in Current Periodicals on the second floor, and digital copies can be found in Research Databases.
How are federal government publications arranged? updated: 11/08/2018
Most federal government publications are arranged by Superintendent of Documents (SuDocs) call number.
Some larger sets are shelved separately. These include:
- Annals of Congress
- Census publications
- Code of Federal Regulations
- Congressional Globe
- Congressional Record
- Country Studies
- Foreign Relations of the United States
- Handbook of North American Indians
- Public Papers of the Presidents
- Register of Debates in Congress
- Smithsonian Bureau of Ethnology Reports
- Statutes at Large
- Trials of War Criminals (Nuremberg Trials)
- U.S. Congressional Serial Set
- United States Code
- United States Reports (Supreme Court decisions)
Are there any jobs in the library for students? updated: 11/08/2018
There are a wide variety of jobs available to UVM students at the Library. The work typically involves helping library users at public service desks or working individually on projects and clerical tasks. All student jobs are part-time and are worked around a student's class schedule. We have day, night and weekend hours to choose from. We welcome applications from students who qualify for the Federal Work Study program but it is NOT a requirement that you have a Work Study grant in order to apply. You must be a UVM student to be eligible for employment.
Apply for all jobs by contacting:
Angus Robertson, Access Services Supervisor
Location: Howe Library Circulation Desk
Do I lose access to the Libraries’ online resources after I graduate? updated: 11/08/2018
Your access to the libraries' online resources from off-campus will end once the next semester starts. For example, if you graduate in the spring, you will lose access once the summer semester starts. If you graduate in the fall, you will lose access once the spring semester starts.
However, anyone can use the public computers in the Howe Library to access the Libraries’ online resources.
How do I book a group study room? updated: 11/08/2018
The Howe Library provides ten group study rooms to currently enrolled UVM students, faculty, and staff.
The group study rooms are designed to serve as a place for users to engage in collaborative work in small groups, watch videos, and hold meetings.
Group study rooms are equipped with large monitors, whiteboards, and computers. Most have additional data and power jacks for up to six laptops.
You can book a group study room, as well as review further details about the policies governing the use of these rooms by visiting the following link: http://library.uvm.edu/about/policies/group_study.php
How can I get help with federal government information? updated: 11/08/2018
Where can I find federal government publications? updated: 11/08/2018
Our federal government publications are located on the ground floor of the Howe Library. They are available whenever the Library is open.
In the CATQuest search box:
- Enter your search terms
- In the results list, look for "Refine results" in the left hand menu or at the bottom of the browser page.
- Narrow by "Library Locations" to "Government Documents"
In the Classic Library Catalog:
- Select the “Guided Keyword” tab
- Fill in your search terms
- Select “Howe Library Documents” in the Location dropdown.
- Select “Search”
In addition, resources may be available through government agencies online. A list of government websites can be found on the Library website:
- Select the "Research" drop down
- Select "See All Research Pages"
- Select "Finding Federal & Government Materials"
How do I access databases or articles from off campus? updated: 11/08/2018
On the Library home page, select “Connect Off Campus” and log in with your NetID and password.
If you continue to have problems accessing a database after logging in, please submit an eResource Problem Report.
NOTE: If you do not have a NetID and password, you will need to access the databases from the public computers in Howe Library.
Where can I print/copy/scan material in the library? updated: 09/11/2018
Print/Copy/Scan options in the library include:
On the main level (all located either just inside or just outside of the Cyber Cafe):
- two black and white print/copy/scanners
- a color print/copy/scanner and
- a book-eye scanner
In the Reference Area (located in the center of the main level):
- a black and white printer
- two microform scanning machines
The Maps room on the ground level has specialized printing capability for printing larger maps.
Do you have research materials related to the study of Vermont? updated: 09/11/2018
The Vermont Research Collection in the Silver Special Collections Library includes books, photographs, maps, and manuscripts that cover a wide range of historical and contemporary topics.
How can I make a donation to the library? updated: 07/02/2018
If you would like to make a monetary donation to the library, please go through the UVM Foundation, accessible here.
If you would like to donate books or other items, please contact the Dean's Office at 802-656-2020.
How do I find a book in the library? updated: 07/02/2018
Does the Library offer binding services for theses and dissertations? updated: 07/02/2018
How do I renew books? updated: 05/16/2018
You may renew any regularly circulating book up to 5 times, provided another borrower has not placed a hold or recall on it. You can renew your books online at the Patron Information Page, as long as none of your books are overdue. You may also renew your books at the Circulation desk, in person or by calling the Circulation Department at (802) 656-2023.
When is the library open? updated: 01/29/2018
Library hours may vary depending on the semester, day, and department. Consult our Hours and Directions for more information.
I found something interesting in CATQuest. What is it? updated: 01/23/2018
CATQuest provides access to a variety of research materials. Search results may include articles, books, government publications, movies, images, music, and archival materials.
Typically, results are labeled to indicate what you are looking at.
I found something in CATQuest that says it’s online. How do I get it? updated: 01/23/2018
If an item is “Available online”, you can access it by clicking on the "Available online" link in the item record or results list.
If you are working off campus, you will need to log in to the Library website before accessing the material. To log in, go to the Library home page, select “Connect Off Campus”, and log in with your NetID and password.
I found a book in the LRA/Williston Annex. What does this mean? updated: 01/22/2018
How do I use CATQuest? updated: 01/22/2018
NOTE: Sign in to CATQuest to include databases such as Web of Science and ArtStor in your search. To sign in:
- Select Advanced Search in the CATQuest search box:
- Look for the green sign-in prompt.
- If you don't see this prompt, select the "Guest" button in the upper right corner. This may also appear behind an elipse (...)
- You should now see a sign in button.
How do I find books that are written in a language other than English? updated: 01/22/2018
- Select “Advanced Search”
- Enter your topic, or if you just want to see what we have in a particular language enter "$$" (2 dollar signs)
- Adjust the language drop down as desired
- Select “Search”
In the Classic Library Catalog:
Do you have study guides or practice tests for the GRE/LSAT/MCAT/Praxis II? updated: 01/22/2018
Mometrix eLibrary is available in Research Databases. This resource offers online study guides and practice tests for a variety of graduate, professional, and teaching certification exams, including the GMAT, GRE, LSAT, MCAT, and Praxis II subject tests.
What are primary sources, and how do I find them? updated: 01/22/2018
In the humanities, primary sources are documents, objects, or other pieces of evidence that were created during the time period under study (or after the time period in the form of memoirs or oral histories). Because they were created by people living in the period under study, primary sources provide a direct, inside look at events, attitudes, and customs.
- Our Primary Sources guide offers tips for finding primary sources with the Classic Library Catalog and recommends further searching in collections that are specific to UVM.
- Our Finding and Using Primary Sources guide offers suggestions for finding primary sources by type, i.e. newspapers, periodicals, correspondence & diaries, speeches, government information, travelogues, images & motion pictures, and other online collections.
Finding primary sources can be difficult. Don’t hesitate to Ask a Librarian for help.
NOTE: If this is not what you mean by primary source, talk to your subject librarian.
Does the Library have ebooks? updated: 01/22/2018
The Library has some electronic books. To access these:
- Search for the topic you are interested in.
- Under “Refine my Results”, select “Books” as a resource type.
- Under "Availability", select “Online Resources”.
- Select "Apply Filters".
- Do a “Guided Keyword” search.
- Enter your topic in the “Search” field.
- Set the “Location” drop down to “E-Books”.
- Select "Search".
If you have a library card for a Vermont public library, try searching Listen Up! Vermont for a broader selection of ebooks.
What does Multimedia Services offer and is it available to everyone? updated: 12/06/2017
- We have large holdings of DVDs, CDs, and VIDEOS in the media collection along with thousands of online streaming films accessible through the CATQuest Library catalog.
- A variety of media equipment - digital/still cameras, tripods, microphones, recording items, projectors, screens, and many more.
- A multimedia lab with several Mac computer systems, access to a variety of media-related software programs - Adobe Suite and Final Cut Pro among many others also available and a 3D printer.
- Technical assistance may be requested by UVM faculty, staff, and students needing help in the Multimedia lab and with instruction on how to use the media equipment.
The media collections, equipment, and lab is a free resource.and is available to current UVM faculty, staff, and students.
How can I make an appointment with a librarian? updated: 12/06/2017
Where are the print periodicals? updated: 12/06/2017
Print periodicals can be found in several locations:
- Print periodicals for the last 30 days are located in Current Periodicals, on the second floor, next to the main stairwell. Recent issues of several popular newspapers are shelved next to Current Periodicals on wooden displays.
- In some cases, older periodicals can be found in our bound periodical collection on the second floor, on microfilm, or in the Library Research Annex.
- Many of our periodicals are only available electronically. For a full listing of both print and digital periodical locations and coverage, search for your Journal Title or Ask a Librarian for help.
Where are the fiction books? updated: 12/06/2017
- There is a popular reading shelf on the second floor near the top of the main stairwell.
- You can also search for a specific title or author (last name, first name) in CATQuest or the Classic Library Catalog.
- In the main stacks, fiction can be found in call number ranges that begin with PR, PS, and PZ. However, this is a very large area to browse, and it covers a diverse range of genres! If you would like help locating books in a specific genre or on a specific topic, Ask a Librarian.
What resources are available in the Map Room? updated: 12/06/2017
The Map Room houses a large collection of U.S. maps and maps from all over the world. These materials include topographical maps covering the U.S. and aerial photography of Vermont. The library also offers access to some maps online.
Computers available in the Map Room have ArcGIS and other mapping programs, as well as digital aerial photography of Vermont. A scanner is also available.
I need to organize my citations. Should I use Endnote, Mendeley, or Zotero? updated: 12/06/2017
You may want to consider a couple of factors when choosing a citation manager:
- Are you collaborating with someone? If so, what do they use?
- Does your professor, supervisor, or discipline have a preference?
For basic descriptions, technical specifications, and information on how to download, use, or find help with these citation managers, check out Information Management Tools.
I am looking for a specific journal or newspaper. Does the Library have it? updated: 12/06/2017
Try searching for your publication by title in Journal Titles:
- In the results list, click on the appropriate title to check the Libraries’ coverage.
- Often a journal or newspaper is included in multiple databases. If this is the case, look for dates of coverage.
- Sometimes a journal or newspaper is also available in print or microfilm. If this is the case, item locations will be included under "Holdings in UVM Libraries Catalog".
If you would like help locating a journal or newspaper, or a specific article, Ask a Librarian.
How do I search for a book? updated: 12/06/2017
You can search for library books with one of these tools:
In CATQuest: Use the search box on the Library homepage:
In the Classic Library Catalog: Click on the “Research” dropdown, then select “Classic Library Catalog” from the menu.
NOTE: If you are working off campus, you will need to log in to the library website before accessing material. On the library home page, select “Connect Off Campus” and log in with your NetID and password.
How do I find UVM theses and dissertations? updated: 12/06/2017
How do I find peer-reviewed or scholarly articles? updated: 12/06/2017
If you are just starting your research, try searching:
- Academic Search Premier - This database offers access to a variety of articles, including articles from peer-reviewed and scholarly journals. Try our Finding Articles with Academic Search Premier tutorial for more information on using this database to find scholarly/peer-reviewed articles.
- CATQuest - This discovery tool searches a variety of UVM resources, including books, databases and media. Try our CATQuest Overview tutorial for more information on using this tool to find scholarly/peer-reviewed articles.
While these are good places to start searching, there may be better places to search for discipline-specific information. In general, databases are a good place to look for peer-reviewed or scholarly articles. Check out our subject guides for subject-specific databases that have been recommended by a subject librarian.
How can I tell if this is a reputable/credible resource? updated: 12/06/2017
How do I know which citation style to use? updated: 12/06/2017
The style you use depends on the subject area of the class and the preferences of your professor. Consult your assignment or ask your professor if you are unsure.
Do I lose access to the Libraries’ online resources over the summer? updated: 12/06/2017
- If you are a degree-seeking student, and you are enrolled in a class for the fall semester, you will not lose access to the Libraries’ online resources over the summer.
- If you are not a degree seeking student, and you are not enrolled in a summer class, you will lose access to the Libraries’ online resources after the summer add/drop period.
- If you are a current UVM faculty/staff member/retiree, you will continue to have access to the Libraries’ online resources.
The Library doesn't have the book or article I need. What do I do? updated: 12/06/2017
Do you have research materials related to medicine and health? updated: 12/06/2017
The Dana Medical Library’s collection contains materials in medicine and other health sciences topics, including nursing, physical therapy, public health and medical history.
The Dana Medical Library supports faculty, staff, and students in the Larner College of Medicine, the College of Nursing and Health Sciences, and the University of Vermont Medical Center. All UVM faculty, staff and students have access to its collections. The Library itself is open to all, including community members and all residents of Vermont.
How do I get a book or article that is not in the library's collections? updated: 12/06/2017
If you need a book or journal article that is not in the Library’s collections, or if you need a book in the collection that is unavailable, you can request a copy through Interlibrary Loan (ILL).
- Check whether the item is in the Library’s collections.
- To place an ILL request, go to the Library homepage and click on the green “ILL / DD Request” button.
- Log in with your UVM NetID, select the type of item that you need, and submit the form.
- To get more information about ILL, go to the Research menu and click on Interlibrary Loan & Document Delivery. This page also provides information about Document Delivery (DD), a service for requesting email delivery of PDF scans of articles and book chapters in the Library’s collections.
Is there a quiet floor or room at the library? updated: 12/06/2017
Yes. The second and third floors are both designated quiet floors. On both of these upper floors, we ask that visitors keep conversation to a minimum and try and keep their volume level to a whisper. We also ask that visitors take all phone calls to the first floor or outside of the library. Please silence any personal electronic devices, or set them to vibrate - out of respect for others.
If you require absolute silence, we recommend that you visit the Quiet Study/Microforms Room (Room 200) on the second floor, where even whispering is discouraged.
Can the Interlibrary Loan (ILL) Dept. order a textbook for me? updated: 12/06/2017
No, the ILL Dept. doesn't order textbooks; see our ILL Policies - Textbooks webpage.
Can I access articles through Google Scholar? updated: 12/06/2017
If you access Google Scholar through the link in Research Databases, you can run a search that includes a “Find It @ UVM” link. This link will allow you to search for articles in the Libraries’ collection.
NOTE: If you are working off campus, you will be prompted to log in with your NetID.
Yes, the ILL Dept. does do document delivery (DocDel) for our patrons (UVM faculty, staff, and students).
- You input your request (click on "Place a Request");
- We locate the item on our shelves;
- We scan the article / chapter;
- And then we deliver the PDF to your ILLiad account where you can access it.
See our ILL Policies - Document Delivery webpage for more information about what we can and can't scan for you.
How do I cite my research? updated: 12/06/2017
We recommend a variety of sources to help you cite your research, including guides for APA, Chicago (and Turabian), MLA, Scientific Style (CSE), and more.
What is the difference between scholarly and popular resources? updated: 12/06/2017
Our Working with Articles tutorial will introduce you to the types of articles that you may find in your research, including differences in audience, depth of coverage, authorship, and review process.
How do I find the impact factor of a journal? updated: 12/06/2017
Our Scholarly Metrics for UVM Faculty guide offers:
- tips for finding traditional metrics, such as impact factors, and altmetrics
- steps for tracking metrics in Google.
Does the Library have a subscription to Ancestry.com? updated: 12/06/2017
How do I report a problem with an electronic resource? updated: 12/06/2017
If you are experiencing technical problems with an electronic resource, such as a database, online journal, or ebook, please submit an eResource Problem Report.
Does the library offer data and/or statistical services? updated: 12/06/2017
- The library supports statistical software and research design. See the Statistical Software Support and Consulting Services page for a description of these services and contact information.
- The library also supports research data management and the creation of data management plans. More information can be found on our Data Management Research guide.
When is the Map Room open? updated: 12/06/2017
Maps hours may vary depending on semester or day. Consult our Hours and Directions for more information.
How do I use a library database? updated: 12/06/2017
Our Finding Articles with Academic Search Premier tutorial offers an introduction to searching with a library database. Many of the concepts discussed in this tutorial can be transferred to other databases, but you will also find some variation between different databases. Ask a Librarian for additional help.
We accept software installation requests from professors. Please direct your request to them.
After 10 minutes of inactivity, you will be logged out automatically. After automatic logoff, there is an additional 5 minutes before the machine disconnects from your account. After this time, your files will be gone forever.
It is not a good idea to leave yourself logged into a computer that is unattended and you don't want to lose your files. The best option if you do not have external media with you is to save your files to your UVM server space. There is a Zoo Files link on the desktop, which can be used to drag and drop files. You can also use webfiles.uvm.edu (which shows the content of your Zoo Files) from any browser to download and upload your files.
How fast is interlibrary loan (ILL)? updated: 12/06/2017
- of Books usually takes 1-5 days after we process your request (depending on the material and from which library we can get the book).
- of Articles often happens within 24 hours of us processing your request, but may take 1-3 days for the PDF to arrive in your UVM email in-box.
How long can I keep an interlibrary loan (ILL) item? updated: 12/06/2017
The lending library sets the loan period, usually 4-8 weeks. Many libraries (though not all) offer renewals, which vary from 2-4 weeks in length.
Do UVM alumni/ae have interlibrary loan (ILL) privileges? updated: 12/06/2017
No, UVM alumni must use
- their local public library
- or, their new university library if they've moved on to graduate school.
Alumni place their order with their new library, and that library will contact UVM (and any other libraries that own the material) about borrowing it.
Can I borrow DVDs through the Interlibrary Loan (ILL) Dept.? updated: 12/06/2017
Yes, you can request DVDs through ILL.
- We will attempt to find those through usual ILL channels.
- Many libraries do lend DVDs, but licensing restrictions sometimes prevent titles from being loaned out.
- If we can't get a DVD through ILL, we will work with Multimedia Services to see about purchasing a copy.
Can equipment and media items be scheduled online? updated: 12/06/2017
Equipment and media items may be scheduled in advance by filling out the appropriate Multimedia Services online request forms. When scheduling online, forms must be submitted a minimum of 3 days in advance of use date.
- To schedule equipment visit this link: http://library.uvm.edu/services/multimedia_services/schedule_media_equipment
- To schedule media items visit this link: http://library.uvm.edu/services/multimedia_services/schedule_films_and_cds
How can I contact a specific library staff or faculty member? updated: 12/06/2017
You can find all library staff and faculty contact information on our Staff Directory page.
Can my group set up a table inside or outside of the library for our event? updated: 12/06/2017
Only library-sponsored events are able to table inside of the library. For outside table scheduling, contact Event Services through the Davis Center at:
- In person: Davis Center (Room 301)
- Call: (802) 656.1204
- Email: firstname.lastname@example.org
Where do I view a film that's on Course Reserve? updated: 12/06/2017
Films or CDs on course reserve are held in the Multimedia Services Center at the Media Front Desk, located on the main floor. You will need your UVM ID (CATcard) to sign out the item. Media reserve materials are viewed or listened to on a Mac system in the Multimedia Lab, which is situated directly across from the Media Desk. Lab entry is with your CATcard.
Can I request a DVD to be purchased? updated: 12/06/2017
Yes, you may request the Library to purchase a DVD through the Media Resource Purchase Recommendation form.
Do you have cell phone chargers available for loan? updated: 12/06/2017
Multimedia Services does not have cell phone chargers available. There are several outlet spaces within the library to charge various devices but you will not find cables provided there. A charging station for all devices is located on the 2nd floor in the Davis Center.
Do you have Mac adapters? updated: 12/06/2017
We have Mac adapters available to UVM affiliates for loan. You may reserve one in advance by filling out a Schedule Media Equipment Form or request one in person at the Multimedia Services Circulation Desk.
Is there a cost for using interlibrary loan (ILL)? updated: 12/06/2017
No, there is no fee attached to requesting a book or an article from the ILL Dept.
Can guest borrowers use interlibrary loan (ILL)? updated: 12/06/2017
No, guest borrowers cannot request items through the ILL Dept. They must request items through the ILL department of their own library (public or university).
Can I film in the Library? updated: 12/06/2017
If you would like to film in the Library, please contact the Dean's Office for permission at 802-656-2020.