In the spring of 2013, Librarians Frances Delwiche and Gary Atwood surveyed students in the College of Nursing and Health Sciences (CNHS). The eleven-question survey asked students about how they spent their time in the library as well as their level of satisfaction with library space, services and resources. Generally speaking, results show that CNHS students have a very positive view of the physical library and the resources and services that are offered.
Students were also asked to submit comments about the library. One of the major themes to emerge from these comments is the idea of the library as a refuge for serious study. In many cases, students cited specific attributes like the “comfy chairs” or the study tables as factors that contributed to this sentiment. Others referred to more intangible factors such as the lighting or the “sense of openness.” Students were equally pleased with the library’s resources with several mentioning online journals and e-books as important. They were also complimentary about library services such as the “incredibly helpful and patient” librarians at the Reference Desk and the staff who are, “ALWAYS willing to help.”
“You know you mean business when you walk in. No messing around at the Dana. You can always get work done there.”
Even when students did register complaints, they were usually tied to something that they liked about the library. In other words, students would cite a positive library characteristic and then request more of the same when asked about what they would change. Several respondents, for example, stated that they preferred to use the individual study carrels located near the back of the library and wished that they library would install more to ensure availability. From the library’s point of view, this is actually a very positive statement, because it shows that we are providing access to resources that students need and want to use.
Although we only heard from a sample of the CNHS students, the results were very important. They show that the library is having a positive impact by providing students with a space conducive to serious study and the resources and service to help them complete their work. Of course, they also show areas where we need to continue improving, which we are committed to doing in the months and years ahead.
Please take our library user survey now by selecting your most frequently-used library:
Dana Medical Library
The University Libraries care about what you think. We want your voice to be at the heart of our planning efforts.
Every four years we run a very important, nationally-benchmarked electronic survey that helps us learn how our user community views library services, collections, and facilities.
Help us raise up to $2,000 for the Chittenden County Emergency Food Shelf by participating in this year’s survey. We’ll donate 50 cents for every response until we reach our goal. It takes approximately ten minutes to complete the survey − in that time you’ll be providing multiple meals to a hungry neighbor. Additionally, participants can enter a drawing for gift certificates to UVM’s bookstore.
Your responses will be held in confidence. No identifying links between responses and the individual responding will be retained. The survey is called LibQUAL+ (TM) and is administered by the Association of Research Libraries. If you have any difficulty in accessing or taking the survey, please contact Selene Colburn at Selene.Colburn@uvm.edu.
Dana Medical Library employees distributed surveys to everyone entering the Library on April 20 -24 for one hour at different times on each day. 292 people responded to the survey.
The purpose of the survey was to determine “Who is using the Dana Library?” and “For what purpose?” The survey asked visitors to state why they were using the Library and allowed them to select more than one activity. 204 of the 292 surveyed said they were using a Library computer, 188 were using a laptop/tablet and 126 did some other activity which included studying and checking out materials.
Of the 292 respondents there were 40 College of Nursing and Health Sciences (CNHS) students, 110 other undergraduate students, 55 graduate students, 46 medical students, 19 UVM staff or faculty, 13 FAHC employees, and 9 other. Almost half of the undergraduate students who were not in the CNHS indicated that their area of study was one that might require biomedical sciences library materials or services, for example Biology, Biochemistry, Nutrition, Psychology and Microbiology. Other fields of study mentioned were Business, Political Science, and Engineering. Two unsolicited comments on the returned forms indicated that the students had selected Dana Library because it was quiet and provided a good atmosphere for serious study.
Dana Library will use the survey to plan programs and services at the Library.