Tag Archives: services

Library Main Desk helps more than ever

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After carefully researching the library literature and conducting wide-ranging discussions among Library faculty and staff, Dana closed and removed its Reference Desk in January. Although the word “Reference” may not be used any longer, an on-demand librarian assistance service is still available through the Main Desk. In addition, the Main Desk now answers a variety of questions. Switching to a single service location maximizes library space and better serves patron needs while becoming the central point for help, information, and services at the Library. Stop at the Main Desk to find an e-journal or get started on a PubMed or CatQuest search on your topic!

Research Support

In 2015, the Main Desk staff encountered 1,840 reference questions and, in the first quarter of 2016 (January to March), the new single service Main Desk received 662 reference queries. Main Desk staff are now, more than ever, prepared to answer research questions. However, for more in-depth queries, staff can refer you to the on-call librarian.

Assistance from librarians is available on a walk-in basis 10 am to 4 pm each weekday. Or make an appointment on the Library’s webpage. Get focused attention for individual or group research.

Student Curriculum and Technical Support

The Main Desk is also the place to go for curriculum support. Access and place materials on reserve, request articles through electronic article delivery and interlibrary loan, gain support for research, get help with database navigation and reserve group study spaces.  Also, check out books, media and print journals and borrow supplies like ethernet & power cables, standup desks, white boards & markers, and headphones.

Get help with technology for printing, scanning, copying, public computers, wireless access, and referral to external IT support. In addition, the library has a lost and found and can provide emergency cleanup supplies.

Staffed by Lesley Boucher (supervisor), John Printon, Brenda Nelson, Colin McClung and Craig Chalone, with the help of student assistants, the Main Desk is available help you with all your library needs. Contact them at 656-2200 to get started.

Don’t forget about Dana’s Interlibrary Loan Service!

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Joanne Montanye and Elinor Avery, our Interlibrary Loan staff.

Having trouble finding something? Make sure to take advantage of Dana’s Interlibrary Loan services. Our staff is available to help you with your search.

Here are the specifics of this great service:

Interlibrary Loan (ILL) provides access to journal articles, books, and audiovisual materials that are not available in the Dana Medical Library. ILL is different from Document Delivery in that Document Delivery is a service that supplies journal articles and book chapters from our own collection.

Dana Medical Library provides free Interlibrary Loan to UVM health, biomedical, and medical students, and to University of Vermont Medical Center residents. We also provide 25 free Interlibrary Loans per semester to UVM faculty and staff and to University of Vermont Medical Center employees. After this there is a $5.00 per item charge.

Learn more on Dana’s Interlibrary Loan webpage.

How to request an Interlibrary Loan:

You can request an ILL by filling out the online form, sending an e-mail, phoning (802) 656-4382, or sending a FAX to 656-0762.

We can send documents to you by email, through campus mail or U.S. Mail, or by fax. For items which need to be picked up, we can notify you by phone or email. Office hours are Monday – Friday 8:00 am – 4:00 pm.

Check out Dana’s Interlibrary Loan YouTube video for step-by-step instructions.

Dana Medical Library Circulation Desk has moved

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The Circulation Desk has moved to its original location at the front of the Library and the Reference Desk will continue to stay where it is as construction continues. Patrons will be able to ask questions of the circulation desk staff during Library hours. The Reference Desk will be open from 10 am to 4 pm during the week and 9 am to 9 pm on weekends.

Please check back to the website http://library.uvm.edu/dana daily to see knew updates about the construction and the events going on within the Library.

– for more information please call the Circulation desk at 802-656-2200

Changes in Delivery Service of Print Journal Articles

As a pilot project during the 2011/2012 academic year, Dana Library staff in Document Delivery will locate, scan and send materials from Dana’s print collections FREE OF CHARGE.

Please note: this free service is not offered if the item is also available online. If you are having difficulty locating an article that is available online, we are more than happy to help. Contact Reference at 656-2201 or danaref@uvm.edu.

What you need to know to use the Dana Library: Orientation and Tour


The Dana Library Orientation includes information about Library collections, online journal and database access, services such as Interlibrary Loan, a review of the web site, and other resources for assistance.

One-hour orientations will be held on:

Wed, Sept 1

Wed, Sept 15

Thurs, Sept 16

If these times are not convenient for you, please contact us to set up an alternative time.

The Dana Library also presents workshops on other topics such as Clinical Databases, Research Databases, and Endnote.

Services for Unaffiliated Users

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Are you a member of the community who is NOT affiliated with UVM or FAHC? This site outlines all of the services Dana offers YOU.

An Unaffiliated User is anyone who is not a UVM student, faculty or staff member, or a Fletcher Allen employee. All other members of the community are entitled to various levels of services and resources. In some cases, fees may apply.

Go to this page for more information about Services for Unaffiliated Users.