With a new book retrieval system under way, Dana is working to smooth out the kinks. The library continues to make adjustments and improvements as issues arise. For example, Dana just recently made changes to the online retrieval form to clearly emphasize contact information, add a confirmation email, and state that requests will be filled within 1 business day. As each search and request is unique, Dana’s knowledgeable staff are ready and available to assist with any concerns and questions.
Below is an example of patron feedback submitted through the Dana website feedback page about the removal of books to off-site storage and how it effects research and study. Dana Librarian, Laura Haines, responds.
Anonymous post by CNHS Graduate Student:
I am unhappy with the books of the library being re-located. This makes it very difficult to complete assignments that require book references in a timely manner. I would suggest bringing the book sources back into the library or finding a way to make the book sources readily available in an online format.
Dana Librarian, Laura Haines MLS, in reply to anonymous post:
Thank you for your comment. While we can’t bring the books back to the Library, we can reassure you that the majority of the books will be returning in May. Those books will be the most current and most desired books in our collection. A portion of the total collection will remain in storage.
Starting Monday, October 10th, there will be a courier who will retrieve books from off-site storage. If you request a book before 11:30 am, the book will be delivered to the Library by 4:00 pm the same day Monday through Friday.
Talking to your professors may help; if there are books that the professor would like to be readily available to students, that professor can request that the book(s) be put on Reserve here in the Library.
We cannot make all books available electronically, because not all titles have an electronic version. However, the Library does have a robust collection of electronic books. Search for ebooks in CATQuest and click to Show only Online Resources.
We have forwarded your complaint to the project team to let them know of your concerns, and to make sure they understand that everyone would like the books back as soon as possible.
We are certain there will be many bumps in the road during this renovation project, and we are truly sorry. We appreciate feedback, and welcome any ideas you might have as to ways we can improve our stored book retrieval system. We also appreciate your patience during this transition.