Marie McGarry, Interlibrary Loan (ILL) Specialist, retires on February 28, 2014 after 29 years of service for the University of Vermont. Marie came to the Dana Medical Library in January of 1985. Initially working in cataloging, Marie then moved to ILL Borrowing, where she filled requests from UVM and Fletcher Allen patrons for materials to be borrowed from other libraries or institutions. Marie has borrowed books and other materials from as far away as Hong Kong and Australia, and is known for filling requests at lightning speed. ILL regularly receives requested journal articles as quickly as 4 hours after the request has been placed. Marie has been particularly good at meeting patron needs for high quality materials delivered quickly, and she does so while saving the Library money but never sacrificing quality patron service.
Many health sciences area patrons appreciate her work. In a recent survey of Dana ILL users, 87% indicated that being able to borrow materials for patient care, research or academic work was “essential”, with 13% rating it “very important.” Many respondents commented positively on Interlibrary Loan. “Being able to… request articles from the [Interlibrary Loan] service is absolutely critical to the teaching mission,” said one respondent. Another noted, “This [Interlibrary Loan] service is so efficient and reliable, I really depend on it to keep me up to date on related research, etc.” Speed of delivery was also rated as important and commented on by survey respondents. One respondent said, “I have been amazed that many of my ILL requests are filled the same day.”
Judging by patron feedback, Interlibrary Loan is an important service for all kinds of work: from student assignments to clinical practice. Dana Library is committed to continuing this high level of service, but there can be no denying that Marie has been a key member of the Interlibrary Loan team. She will be missed by colleagues and patrons alike. Dana Library faculty and staff wish her the very best in her new adventure of retirement!
Document Delivery is a service whereby journal articles requested from our library collection will be located and delivered to you by email, campus mail, fax, or for pick up in the library. Recently Document Delivery has changed its fee structure. Dana Document Delivery now charges $5.00 per article. It does not matter whether the article is available electronically or in print. This fee is waived for 5 requests in a month. Your 6th request in a month will invoke the fee for each article; if you request more than 5 articles in a month, Dana will charge you for ALL articles requested in that month. Please see the full Document Delivery policy for more information.
Most online journal articles can be easily found by library patrons, while others are difficult to find. For assistance locating online journal articles yourself, which will result in faster access for you in the long run, please see Dana’s e-journal help guide or contact us.
And, don’t forget: If Dana does not have access to a journal article you need, Interlibrary Loan can borrow it from other libraries. Dana Medical Library provides 25 free Interlibrary loans per semester to UVM faculty and staff and FAHC affiliates. After this, there is a $5.00 per item charge. See the full Interlibrary Loan policy for more details.
If UVM does not have online access to a particular journal article, and it is not in UVM libraries, Dana Library Interlibrary Loan staff can get the article for you, often within a day or two.
Usually journal articles are delivered to you as PDFs attached to an email message. You can also order books that UVM does not own, which will then be available to you for three weeks. This service is free for UVM and FAHC staff, faculty and students.
In FY09 the Dana Medical Library obtained over 3,000 journal articles and books through interlibrary loan (ILL). One satisfied customer reports that “The turn-around times on ILL material and helpfulness of the staff are truly outstanding and again, my research productivity has been the beneficiary.” Fill out the ILL form, find out more in our ILL FAQ or email questions to firstname.lastname@example.org.