Nationally Normed Survey Highlights Student and Faculty Success at Dana

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In April 2013 the Dana Medical Library and Bailey-Howe Library made the LIbQual+ Survey available to UVM and Fletcher Allen faculty, staff, and students. Thank you to the 942 individuals who completed the survey.

The Dana Medical Library is committed to providing high quality medical and health sciences information and services to our patrons. One tool available to libraries for assessing service quality is the LibQual+ Survey. The U.S. Association for Research Libraries developed and rigorously tested this web-based survey. It has been used by more than 1,200 libraries, including University of Massachusetts, Northeastern University, University of Connecticut, University of Rhode Island, and SUNY Stony Brook.

The survey asked for patrons to indicate their minimum acceptable service level, their desired service level, and the level of service they perceive for 22 attributes.

The three attributes that Dana Library patrons were most satisfied with were:

  1. Employees who are consistently courteous
  2. Willingness to help users
  3. Readiness to respond to users’ questions.

Dana Library patrons indicated that their three most desired service attributes are:

  1. Print and/or electronic journal collections I require for my work
  2. The electronic information resources I need
  3. Making electronic resources accessible from my home or office

Mean scores for Dana Library services exceeded the minimum acceptable service level for all 22 attributes, including the three most desired attributes listed above.

Dana Medical Library also has data from its 2009 LibQual+ survey. Almost all scores were higher in 2013, but two specific changes stand out. First, survey results from 2013 indicated an increased score for “Employees who have the knowledge to answer user questions.” Second, the scores for “Community space for group learning and group study,” while not large in 2009 or 2013, were higher in 2013.

Stay tuned for Dana Library’s plans to use the data from the 2013 LibQual+ Survey, including information gleaned from survey comments.

Donna O’Malley, MLS
donna.omalley@uvm.edu