1. What is Document Delivery?

Document Delivery is a fee-based service to provide articles and chapters from our own collection to patrons. Requested materials are located and delivered to you.

2. What is the difference between Document Delivery and Interlibrary Loan (ILL)?

Document Delivery supplies patrons with material from our own collection. Interlibrary Loan is the process of borrowing materials that the Dana Library does not own.

3. Who can use Document Delivery?

Anyone affiliated with UVM or FAHC can use Document Delivery. Others can contact us for specifics.

4. How do I request a Document?

Requests may be made using the Web Form, by email danadd@uvm.edu, phone (656-4381), fax (656-0762), or paper forms available at the Library.

5. How much does Document Delivery cost?

The charge for UVM/FAHC affiliates is $5.00. Requests must be prepaid or include a UVM chartstring or FAHC cost center number.

6. How long does Document Delivery take?

24 hours is the standard turn-around time.

7. Can journal articles be delivered electronically?

Articles may be delivered to you via e-mail, campus mail, fax; or you may ask to be notified to pick them up at the Library mailboxes.

8. Can you RUSH a request for me?

Yes, time permitting.

9. What types of material can I request from Document Delivery?

Journal articles and chapters from books.

10. Who can I contact with questions?

Joanne Montanye 656-4381 danadd@uvm.edu