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Document Delivery FAQ

1. What is Document Delivery?
2. What is the difference between Document Delivery and Interlibrary Loan (ILL)?
3. Who can use Document Delivery?
4. How do I request a Document?
5. How much does a Document Delivery cost?
6. How long does Document Delivery take?
7. Can journal articles be delivered electronically?
8. Can you RUSH a request for me?
9. What types of material can I request from Document Delivery?
10. Who can I contact with questions?


1. What is Document Delivery?

Document Delivery is a service that locates, scans and sends articles and chapters from the Dana Library's book and print and electronic journal collection to you.


2. What is the difference between Document Delivery and Interlibrary Loan (ILL)?

Document Delivery supplies patrons with material from our own collection. Interlibrary Loan is the process of borrowing materials that the Dana Library does not own.


3. Who can use Document Delivery?

Anyone affiliated with UVM or FAHC can use Document Delivery. Others can contact us for specifics.


4. How do I request a Document?

Requests may be made by filling out the online form, sending an email to danadd@uvm.edu, phoning (802) 656-4381 or sending a fax to (802) 656-0762.


5. How much does Document Delivery cost?

Document Delivery is free to UVM health, biomedical and medical students and FAHC Residents and Fellows for articles requested from our print and electronic collection.

Document Delivery charges $5.00 per article requested from our print and electronic collection to UVM faculty, staff and FAHC employees. This fee is waived for 5 requests per month. For requests of more than 5 articles per month, Dana will charge for ALL articles requested in that month.


6. How long does Document Delivery take?

Normal turnaround time is 24 hours. Large requests, inaccurate or incomplete citations may result in the request taking longer.


7. Can journal articles be delivered electronically?

Articles may be delivered to you via e-mail, campus mail, fax; or you may ask to be notified to pick them up at the Library mailboxes.


8. Can you RUSH a request for me?

Yes, time permitting.


9. What types of material can I request from Document Delivery?

Journal articles and chapters from books.


10. Who can I contact with questions?

Joanne Montanye at 656-4381 or danadd@uvm.edu

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Dana Medical Library, University of Vermont

Medical Education Center, 81 Colchester Avenue, Burlington, VT 05405-0068

phone (802)656-2200 - fax (802)656-0762
Email